Refund Policy

Refund Policy

Thank you for shopping at Estoydecompras.com. We want you to have a satisfactory shopping experience, and we understand that sometimes returns and refunds may be necessary. This Refund Policy outlines our guidelines for refunds and returns.

  1. Return Eligibility:

    • To be eligible for a refund, the item(s) must be unused, in the same condition as received, and in their original packaging.
    • Certain products, such as intimate wear, perishables, and personalized items, may not be eligible for return and refund. Please check the product description or contact our customer support team for more information.

  2. Return Process:

    • If you wish to return an eligible item, please contact our customer support team within [number of days] days of receiving your order. We will provide you with instructions on how to proceed with the return.
    • When returning the item, please ensure that it is securely packaged to prevent damage during transit. We recommend using a reliable shipping method with tracking and insurance.
    • The customer is responsible for the return shipping costs unless the return is due to a product defect or an error on our part.

  3. Refund Options:

    • Once we receive and inspect the returned item, we will notify you of the status of your refund.
    • If the return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount may exclude any shipping charges paid during the initial purchase.
    • Refunds may take a few business days to process, depending on your payment provider's policies. Please allow sufficient time for the refund to reflect in your account.

  4. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately. We may request evidence, such as photographs, to assess the issue.
    • In such cases, we will provide a replacement, exchange, or a full refund, including any applicable shipping costs.

  5. Non-Refundable Items and Exceptions:

    • Certain items may not be eligible for return and refund, including but not limited to:
      • Non-returnable or final sale items
      • Gift cards or vouchers
      • Downloadable or digital products
      • Custom-made or personalized items

  6. Changes to Refund Policy:

    • We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund guidelines.

If you have any questions, concerns, or require further assistance regarding our refund policy, please contact our customer support team through the contact information provided on our website.

Last updated: [Date]

Note: This is a general refund policy template and may need to be customized based on your specific website and legal requirements. It is recommended to consult with a legal professional to ensure compliance with applicable laws and regulations.